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How we protect your account and data

When you open an account with us, your personal information and transaction history stay secure under strict encryption and local data-protection practices.

Data encrypted in transit and at restAccount verification on every withdrawalNo third-party data sales
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REACH OUR TEAM

How to contact us about your rights

We're available via live chat, email and phone to answer questions about how your data is handled, how to request access to your records, or how to report a concern. Our support team in Denpasar and across Indonesia works around the clock to respond to account and privacy inquiries. Use any of these channels to contact our data protection officer or request a copy of your personal information.

Team online

Live Chat

Open your account and select Help in the lobby. Our team responds in under five minutes during all hours.

Email Support

Send privacy questions to [email protected]. We reply within 24 hours with policy details and account records.

Phone Support

Call our support line during local business hours. Ask for the data protection team if you need to verify account access or request deletion.

SECURITY & COMPLIANCE

What we do to keep your account safe

Every time you log in, we verify your device fingerprint and location. Withdrawals trigger an additional identity check before funds leave our system.

Account Verification

Before you can withdraw, we confirm your identity using your registered email and phone. This takes 2–5 minutes and happens every time you request a payout.

Data Retention

We keep transaction records for seven years to meet financial compliance rules. Account preferences and non-transaction data can be deleted upon your request within 30 days.

Cookie Policy

We use session cookies to keep you logged in and track your lobby activity. No tracking cookies are sold to third parties or used for external advertising.

Device Security

Each login is checked against your device history. If we detect a new device, we send a verification email before allowing access to your wallet.

Encryption Standard

All deposits and withdrawals travel over 256-bit TLS encryption. Your payment tokens are stored separately from your account profile.

Suspicious Activity

Our system flags unusual login patterns or withdrawal requests. We contact you via email and phone if we detect a potential breach or unauthorized access attempt.

Frequently asked questions about privacy and access

Yes. Contact our legal team via live chat or email [email protected] with your account number. We'll compile your full data record—including registration details, transaction history, and device logs—and send it to you within 30 days of your request.

Transaction records stay on file for seven years to comply with financial reporting laws. Your profile, preferences and non-transaction data are deleted within 30 days of closure. If law enforcement requests access, we may retain data longer where required by Indonesian law.

Log out immediately and contact our support team via live chat or phone. Change your password from a different device and enable two-factor authentication. Our security team will review your account activity and flag any unauthorized withdrawals for reversal.

We share only the minimum required to process your transaction—your account identifier and deposit amount. Payment providers don't receive your full profile, gaming history, or email address. All payment data is encrypted and complies with Indonesian financial privacy standards.

We send security alerts by default to protect your account. You can adjust notification preferences in your settings, but we recommend keeping login alerts enabled. You can never fully opt out of verification emails for withdrawals—they are required by law.

Submit a deletion request via live chat. We'll close your account within 24 hours, void any remaining balance according to our terms, and delete non-transaction data within 30 days. Financial records tied to your account stay on file for seven years as required by Indonesian compliance rules.

Contact our support team immediately with your transaction ID. We'll investigate whether the issue is on our side, with your bank, or with DANA, OVO, GoPay or QRIS. Most failed withdrawals are reversed within 24 hours, and we'll reattempt the transfer once the issue is resolved.

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